About me

Hi, I’m Mark, a UX, Product & Digital Design Lead

Since 2006, I have actively been involved in the technology sector. My focus is on creating digital products with a passion for creating simple and creative solutions to complex human problems.

My approach to UX is holistic. I have a strong passion for the UX lifecycle as a whole, with a specific passion for introducing design strategy that is human centric and validated. I am experienced in B2E, B2B and B2C applications and developments and I am flag waving advocate for design thinking and the design sprint process. For me, job satisfaction comes from the complete validation the UX lifecycle brings.

My job frequently takes me down the many avenues of user experience, from strategy, information design and architecture to interaction design, user testing, proof of concept and leadership and mentoring.

As a lead and mentor, my goal is to align values and improve UX maturity by providing the tools, procedures and principles needed to allow the team to generate true value from problem solving.

Experience

User Experience Consultant – Tier 1 Investment Bank

Dates Employed: July 2019 – Present
Location: Bournemouth, Dorset, United Kingdom

Working for the Corporate & Investment Bank’s UX team across the full product development life-cycle for multiple lines of business.

Responsible for designing and deploying products on the market leading platforms that are changing the way the banking world works and communicates.

 

Senior UX Designer – Innovation Group Limited

Dates Employed: Nov 2018 – May 2019
Location: Whiteley, Hampshire, United Kingdom

Working with a global team of stakeholders, product owners and scrum teams. Transforming user story’s into digital experiences and interfaces that implement design thinking’s best practices. Facilitating design sprints and lighting decision jams.

Responsibilities:

• Conducting international and national user research through stakeholder interviews
• Creating international and national stakeholder personas
• Conducting and facilitating design sprints
• Creating user journeys and process flows
• Wireframing & sketching
• Overseeing UI design & development
• Creating interactive prototypes
• User testing
• Collaborating with an international team of Product owners to develop and create stories for UI and web development
• Collaborating with multiple scrum masters and scrum teams
• Post development design reviews
• Data visualisation for key stakeholders
• Mentoring Junior team members in UX methodology and principles

Lead UX Designer – Navico

Dates Employed: June 2018 – September 2018
Location: Chandlers Ford, Hampshire, United Kingdom

Navico is the global leader in marine electronics, I work with them on their multiple eCommerce channels and Apps to establish the best UX principles and UI design.

Responsibilities:

• Interpreting and utilising user and market research
• Interpreting stakeholder personas
• Wireframing & sketching
• UI Design & development
• Creating interactive prototypes
• Post development design reviews

User Experience Consultant: ID Creative Development & Design LTD

Dates Employed: Jan 2011 – March 2018
Location: Southampton, Hampshire, United Kingdom

Responsible for the companies UX Strategy for over 100 web & application developments. Managing a team of 4 UI Designers, 4 Front end developers and 30 PHP and native app developers.

Working for many prestigious brands and clients including;

Coca Cola
Sport England
Jamie Oliver
The Northern Railway Line (UK)
Manchester City Council
Birmingham City Council
Newcastle City Council

Responsibilities:

• Conducting user research through stakeholder interviews
• Creating stakeholder personas
• Client liaison
• Creating user journeys and process flows
• Wireframing & sketching
• Overseeing UI design & development
• Creating interactive prototypes
• User testing
• Collaborating with an international team of front end and back end web developers.
• Establishing and utilising Agile principles
• Post development design reviews
• Mentoring Junior team members in UX methodology and principles
• Team management
• Responsible for delivering projects from concept to completion

Agile Web Development Manager – Frontline Communications Group Ltd

Dates Employed: Jan 2006 – Jan 2011
Location: Whiteley, Hampshire, United Kingdom

Driving and facilitating the adoption of Scrum Agile principles throughout the delivery and development of multiple web development projects.

Disciplines & Tools

Disciplines

Google Design Sprints
Design Thinking
Creative Strategy
Concept design & Ideation
Design & Art Direction
User Interaction & Experience
Human Computer Interaction
Rapid Prototyping
Mobile Design

Tools

Figma
Adobe XD
Adobe CC
Jira
Confluence
Tableau
Invision App
Zeplin

Education

The Open University

Msc Systems Thinking in Practice
Completion: 2021

The MSc course explores the way we think about and approach tasks or situations. Everyone brings with them their own perspective, which means that we all see things in different ways. The course discipline of systems thinking in practice provides the tools to challenge our approach to complex situations, consider the roles other people play, and assess how different components within those situations are related. It encourages a holistic approach and working more collaboratively to avoid systemic failures.

Modules

– Thinking strategically: systems tools for managing change
– Managing systemic change: inquiry, action and interaction
– Capacities for managing development
– Managing technological innovation
– Research project

 

University of Southampton

BA (Hons)
Dates attended: 2001 – 2004