About me

Hi, I’m Mark, a User Experience Consultant.

Since 2006, I have actively been involved in the technology sector. My focus is on creating digital products with a passion for creating simple and creative solutions to complex human problems.

My approach to UX is holistic. I have a strong passion for the UX lifecycle as a whole, with a specific passion for introducing design strategy that is human centric and validated. I am experienced in B2E, B2B and B2C applications and developments and I am flag waving advocate for design thinking and the design sprint process. For me, job satisfaction comes from the complete validation the UX lifecycle brings.

My job frequently takes me down the many avenues of user experience, from strategy, information design and architecture to interaction design, user testing, proof of concept and leadership and mentoring.

As a lead and mentor, my goal is to align values and improve UX maturity by providing the tools, procedures and principles needed to allow the team to generate true value from problem solving.

Experience

User Experience Consultant – JP Morgan Chase

Dates Employed: July 2019 – August 2021
Location: United Kingdom

Working for the Corporate & Investment Bank’s UX team across the full product development life-cycle for multiple lines of business.

Responsible for designing and deploying products on the market leading platforms that are changing the way the banking world works and communicates.

Guest Lecturer in Product Design – Touro College

Dates Employed: Nov 2020
Location: New York

Senior UX Designer – Innovation Group Limited

Dates Employed: Nov 2018 – May 2019
Location: Whiteley, Hampshire, United Kingdom

Working with a global team of stakeholders, product owners and scrum teams. Transforming user story’s into digital experiences and interfaces that implement design thinking’s best practices. Facilitating design sprints and lighting decision jams.

Responsibilities:

• Conducting international and national user research through stakeholder interviews
• Creating international and national stakeholder personas
• Conducting and facilitating design sprints
• Creating user journeys and process flows
• Wireframing & sketching
• Overseeing UI design & development
• Creating interactive prototypes
• User testing
• Collaborating with an international team of Product owners to develop and create stories for UI and web development
• Collaborating with multiple scrum masters and scrum teams
• Post development design reviews
• Data visualisation for key stakeholders
• Mentoring Junior team members in UX methodology and principles

Lead UX Designer – Navico

Dates Employed: June 2018 – September 2018
Location: Chandlers Ford, Hampshire, United Kingdom

Navico is the global leader in marine electronics, I work with them on their multiple eCommerce channels and Apps to establish the best UX principles and UI design.

Responsibilities:

• Interpreting and utilising user and market research
• Interpreting stakeholder personas
• Wireframing & sketching
• UI Design & development
• Creating interactive prototypes
• Post development design reviews

User Experience Consultant: ID Creative Development & Design LTD

Dates Employed: Jan 2011 – March 2018
Location: Southampton, Hampshire, United Kingdom

My limited company pre IR35 days.

Responsible for the User Experience Strategy for over 20 web & mobile application contracts.

Leading small teams of UI Designers & UX designers.

Working for many prestigious brands and clients including;

Coca Cola
Sport England
Jamie Oliver
The Northern Railway Line (UK)
Manchester City Council
Birmingham City Council
Newcastle City Council

Responsibilities:

• Conducting user research through stakeholder interviews
• Creating stakeholder personas
• Client liaison
• Creating user journeys and process flows
• Wireframing & sketching
• Overseeing UI design & development
• Creating interactive prototypes
• User testing
• Collaborating with an international team of front end and back end web developers.
• Establishing and utilising Agile principles
• Post development design reviews
• Mentoring Junior team members in UX methodology and principles
• Team management
• Responsible for delivering projects from concept to completion

Agile Web Development Manager – Frontline Communications Group Ltd

Dates Employed: Jan 2006 – Jan 2011
Location: Whiteley, Hampshire, United Kingdom

Driving and facilitating the adoption of Scrum Agile principles throughout the delivery and development of multiple web development projects.

Volunteering Experience

Role: User Experience Mentor

Company Name: adplist.org

Dates volunteered: Jul 2020 – Jan 2021

Duration: 7 Months

 

Role: Guest User Experience Mentor

Company Name: Flatiron School

Dates volunteered: Jul 2020 – Aug 2020

Duration: 2 Months

 

Role: Guest Speaker

Company Name: Wyncode Academy

Dates volunteered: Aug 2020

Duration: 1 Months

 

Role: Diversity and Inclusion Lead

Company Name: JPMorgan Chase & Co

Dates volunteered: May 2021 – Present

Duration: 1 Months

Skills & Tools

Disciplines

Product Thinking
Mentoring & Active Coaching
Google Design Sprints
Design Thinking
Creative Strategy
Concept design & Ideation
Design & Art Direction
User Interaction & Experience
Human Computer Interaction
Rapid Prototyping
Mobile Design

Tools

Figma
Sketch
Mural
Miro
Adobe XD
Adobe CC
Jira
Confluence
Tableau
Invision App
Zeplin

Education

University of Southampton

BA (Hons)
Dates attended: 2001 – 2004